Shipping & Returns:
Shipping:
For all customers in the United States and Canada, shipping is free on all order over $50.00. For orders less than $50.00, shipping is charged at a flat rate of $4.95. All shipments are made via economy ground shipping and should be expected to arrive in 7-10 business depending on geographic location. Customers in Hawaii, Alaska, and Canada should allow for additional time for shipping. We can not guarantee delivery dates due to carrier related disruptions.
RETURNS & REFUNDS
Customer Satisfaction
At American Global Health Group, LLC customer satisfaction is our #1 goal. Each shipment is inspected before leaving our warehouse, in the event you are not satisfied with your purchase, simply follow the instructions below.
Return Policy & Exchanges Guarantee
How to obtain a Return Merchandise Authorization (RMA) if you are not satisfied with your purchase; If, for any reason, while you are within the 30 day allotted time period, you are not satisfied with your purchase you may call Customer Service at (855) 400-3879 M-F 8a-8p EST or email customerservice@aloderma.com to make arrangements to send your purchase back for full credit less shipping and handling. You must call our customer service department to receive an RMA number and instructions to return the product. If this information is not attained we may be unable to issue a credit. All product being returned must be received within 30 days of obtaining an RMA number. You will receive a refund of the purchase price, less shipping and handling within 2-4 weeks from the date the product is received. Charges on your credit card statement will appear as ALODERMA. Thank you for your purchase.
Customer Service Mailing Address
365 North Ave
Carol Stream, IL 60188
Corporate Mailing Address
8015 SE 28th St, Suite 217
Mercer Island, WA 98040
Pricing & Sales Tax
All prices are in U.S. Dollars (USD) and are subject to change without notice. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Washington and Maine sales tax is applicable on all orders.
Payment Methods
We accept MasterCard, Visa, American Express, and Discover cards.
